Customer Service

How do I estimate my delivery date?

Calculating when your order will arrive is easy!  You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. Let's say you order a watch. To calculate when to expect it, you would go to the watch's product detail page and find the "Processing Time" estimate. You would then add this estimate to the Shipping Time estimate for your chosen shipping method to get the total time until your order arrives.

Many items will be sent in 24hrs, "Ships in 24hrs", meaning that most items are guaranteed to leave our warehouse within 24 hours of payment confirmation. Therefore, the Processing Time for these items will be less than 1 business day. 

Please use the chart below to help calculate how long it will take to receive your order. 

 

 

 

 

Refer to the table below for more precise processing times to get an even better estimate of the Total Delivery Time for your order.

Category	Order Processing Time
GoJGo	1 - 5 business days

Shipping Time:

Shipping Method	Region	Delivery Time(business days)	Peak Season Delivery Time(business days)
Super Saver Shipping	United States, Canada	8-15	13-25
	United Kingdom, France, Spain, Germany, Netherlands, Spain, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland	10-20	15-30
	Brazil, Russia, Italy, Argentina, Chile, Mexico	15-35	20-45
	All Other Countries	10-25	15-35
Standard	Russia, Brazil	10-25
	America	5-8
Expedited	Worldwide (excluding Russia and Brazil)	3-5

Please Note:

Chinese holiday reminder: Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day and Chinese New Year, services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-6 days.

Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

GoJGo.com reserves the right to charge a handling fee on all returned products.

General Returns

1.  All products must be returned in their original condition.

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.

2.  Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

3.  Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)

Returning for Replacement and Refund

1.  Quality Issues:

2.  Non Quality Issues:

Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.

Made-To-Order items are not eligible for returns.

Canceled Orders (Before Shipment)

• Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.
• Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.
• Personalized products that have already been shipped cannot be cancelled.

Incorrect Item Received

After confirming you have received the incorrect item, we will exchange your item or fully refund the item and pay for shipping both ways.

To order follow these simple steps,

1. Enter the quantity required for each part and click the order button next to this part. Your shopping cart will be automatically updated with these parts.

2. When complete or at any time during your shopping, you can look at your shopping cart, by clicking the shopping cart icon at the top of the page. Now check the items you have ordered and change any quantities required.

3. When your order is complete, click the proceed to checkout button.

4. Now simply fill in your personal details and credit card information. When all information is complete, you can proceed to the final step.

5. To confirm your order, simply press the confirm button on the screen and your order will be processed.

We accept following payment methods.

• Payment methods 1: Credit/Debit Cards

• Payment methods 2: PAYPAL

• Payment method 3:Direct remittance to PAYPAL

   

  PAYPAL Account:   diygsm@hotmail.com

   

  Payment methods 4: Wire Transfer

   

  

   

  Remittance form:Remittance to our BANK OF CHINA account use U.S.dollars through local banks.
  The message witch provide to the local bank's:(To avoid making mistakes,You can put the following message to the bank staff,and ask he fill the forms for you )

   

  A/C NO:   6013 822 0006 0589 1277          

  IN A/C WITH:   Zhiqiang Chen

  BENE‘S BANK:   REN MIN NAN LU SUB-BRANCH OF BANK OF CHINA SHENZHEN BRANCH

  SWIFT CODE:   BKCHCNBJ45A     

  ADD:   1/F, PROPERTY BUILDING,1009 REN MIN NAN ROAD, LUOHU DISTRICT,SHENZHEN ,CHINA 

  POST CODE:   518000

  
  E-MAIL:   tedchen163@yahoo.com , tedchen163@yahoo.com Skype:   DIYGSM   MSN:   diygsm@hotmail.com

   

  Payment methods 5: Wester Union / MoneyGram

  
  First Name(Given Name):    Zhiqiang        
  Last Name(Surname):    Chen

  Address:   Room 6F, Building 7,Friendship Building, No.1098,Jianshe Road, Luohu District

  city:   ShenZhen
  State:    Guangdong
  country:    China
  
  Note:
  After payment,please let us know the payment information by email tedchen163@yahoo.com:

  The Sender's First Name, Last Name, Total Amount, Money Control Transfer Number and address on the payment sheet, so that we can track and get the payment.