| Frequently Asked Questions |
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| Q1:Why the speed is so slow when I upload the PCB file？ |
| Reply: We are sorry for this!, you can send your PCB gerber file to our mailbox tedchen163@yahoo.com, and write a correct part number in email, we also can solve this problem to you as soon as possible. |
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| Q2:We want to do monthly settlement？What shall we do? |
| Reply:You can send your attention to our mailbox tedchen163@yahoo.com, our customer service people will contact with you! |
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| Q3:How to you test and charge the test cost? |
| Reply:We test the boards with flying probe or fixture tool, both the cost are estimated, flying probe will be calculated based on the test points, and fixture test will be based on the fixture tool cost, we suggest opening the fixture if the boards is more than 3sqm. |
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| Q4:Can you keep the secret for my personal information and my PCB gerber file? |
| Reply:We had guaranteed to you when you registered in our website, and of course we will look your registration information as our top secret, you can refer to our registration terms . |
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| Q5:How can I get the help if I meet some problem when I use your pcborderonline? |
| Reply:You can get in touch with our online customer service people directly; they will help you on time. Or send your problem to our mailbox tedchen163@yahoo.com , we will reply you by email as soon as possible, and can also log in your member center and leave your message on “Personal data→Complaints and suggestions”. |
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| Q6:What types of file do you accept for PCB fabrication? |
Reply:We accept gerber file or PCB source file in Altium/PADS/Protel/Eagle format for PCB manufacturing.
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